Our Guarantee & Warranty - Tilehurst Roofing Riverside

The Tilehurst Roofing Riverside Guarantee

A roof is either watertight or it isn’t. There’s no middle ground. The Tilehurst Roofing Riverside guarantee exists because we believe you should know what you’re getting before the first shingle comes off, and you should have it in writing before the crew leaves. Since 2000, the Kingswell family of roofing companies has built its name on a simple idea: say the price before the work, show up when we said we would, do the job correctly the first time, and stand behind it. That’s not a marketing slogan. It’s the way Greg Holloway runs this business. Every repair gets a written guarantee delivered before the crew leaves your property. Every job gets a written price before any work begins. If we get it wrong, we make it right, at no charge, for a full year after the job. That’s the 365-Day Done Right Promise, and it applies to every single roof we touch in Riverside.

Call (562) 315-0297

We don’t mail the guarantee later. We don’t bury it in fine print. We hand it to you, on paper, while the ladder is still against your house. That’s the difference between a promise and a piece of paper. Ours are both.

What’s Covered

• Workmanship on every repair. If a repair we made fails inside the guarantee period, Tilehurst Roofing Riverside returns and corrects it at no charge. No arguing. No invoice. No “well, technically.”
• Written guarantee before the crew leaves. Every repair warranty is delivered in writing on the day the work is done, not emailed three weeks later and not slipped into a follow-up packet. You read it before we drive away.
• Written price before work starts. The cost of the job is on paper in your hands before the first nail goes in. That price is always included, never negotiated away, and if something changes, we stop and talk to you first. The Kingswell Way, in that order.
• Clean job site at the end of every day. Old shingles, torn flashing, nail clippings, and lunch wrappers go in our trailer, not your flower beds. Leaving the place cleaner than we found it is a Kingswell rule, not a courtesy.
• Real materials from seven manufacturers. You get genuine product choice: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. We install what fits your home and your budget, not just what happens to be on the truck that morning.
• On-time arrival, within the window we gave you. We tell you when we’re coming, and we show up then. Barring a genuine emergency on another roof, the estimate appointment you booked is the time we keep. If something blows up, a live person calls you to explain. You don’t chase us down.
• Background-checked, uniformed technicians. The person on your roof should be someone you can identify and trust. Every Tilehurst technician is background-checked and wears a uniform. You know exactly who is on your property.
• Free second visit if the repair fails. This one’s in the name: inside the guarantee period, if the repair doesn’t hold, we return at no charge. No trip fee. No diagnostic fee. Just the fix.
• A live person answers the phone, 24/7. The guarantee starts with being reachable. No voicemail, no callback queue, no waiting until Monday morning. Call (562) 315-0297 any time and a real human picks up.

Our Satisfaction Promise

If you’re not satisfied with the work, we don’t point you to a contract clause. We come back. The process is straightforward: you call (562) 315-0297, you reach a live person, and you tell us what’s wrong. We send a technician to look at it, and if it’s something we did or something that failed inside the guarantee period, we fix it at no charge. That’s not a one-time courtesy. The 365-Day Done Right Promise covers a full year of documented accountability on every job, and if a repair fails inside that window, the crew returns free. No hoops. No arbitration. Greg Holloway wouldn’t run a business where you had to fight to get a bad patch corrected.

What does “done right” mean? It means the repair holds through Riverside’s summer heat and winter rain. It means the flashing we installed doesn’t leak at the chimney six months later. It means the underlayment wasn’t skipped, the drip edge wasn’t bent into place with a boot heel, and the ridge cap wasn’t nailed too high to matter. If any of that isn’t true, it’s on us, not you. For a full year. Written down, with a signature on it, in your hand before we leave the driveway.

Licensed & Insured Backing

A guarantee is only as strong as the people standing behind it. Tilehurst Roofing Riverside is licensed and insured, which means when something goes wrong, the fix doesn’t come out of your pocket or ours alone. Insurance backs the work and the people doing it. A licensed roofer has met state requirements for the trade, and that licensing is your baseline protection against the kind of cash-and-ladder operators who disappear in December. Insurance protects your property while the crew is working and covers what should never happen but occasionally does on a steep Riverside roof. We carry both, and we’re glad to show you the paperwork. Ask Greg Holloway for it directly. He’ll have it in the truck.

Beyond the paperwork, there’s the track record. The Kingswell family of roofing companies has been doing this since 2000. Independent local businesses, each one agreeing to operate under the Kingswell Guarantee and the Kingswell Way: say the price before the work, show up in the window we gave, leave the place cleaner than we found it, put the guarantee in writing, and come back if it fails. Tilehurst Roofing Riverside is one of those local businesses, owned and operated by Greg Holloway. The guarantee isn’t a corporate program. It’s how he runs the place.

Does the Warranty Cover the Manufacturer’s Materials?

Yes, and here’s the honest breakdown. Tilehurst Roofing Riverside installs materials from seven leading manufacturers: GAF, CertainTeed, Owens Corning, IKO, Atlas, Tamko, and Boral. Those manufacturers have their own warranty programs for defects in the shingles, underlayment, and ridge products themselves. What we warrant is the workmanship: the installation, the flashing details, the decking repair, the sealing, the cleanup. If a shingle fails because it’s defective from the factory, that’s handled through the manufacturer. If a shingle fails because we nailed it in the wrong place, that’s on us, in writing, for a full year. When you’re pricing a roof with us, we’ll walk you through what each manufacturer covers and what our workmanship guarantee covers, so you’re not standing in the driveway three years later wondering which piece of paper applies.

How Do I Make a Claim Under the 365-Day Done Right Promise?

You call (562) 315-0297. A live person answers. You tell them what you’re seeing: a drip near the valley, a lifted shingle after a Santa Ana wind event, a stain on the ceiling under the repaired section. We schedule a return visit inside the guarantee window, and we send a uniformed, background-checked technician to inspect it. If it’s a failure of our workmanship, we repair it at no charge. If it turns out to be damage from something else – a fallen branch, a raccoon, a new puncture from an HVAC installer – we’ll tell you exactly what we found, show you photos, and give you a written price for the fix before any work starts. You’re never guessing.

What About the Written Guarantee on Every Repair?

Every repair, no matter how small, gets a written guarantee. A lifted shingle, a section of re-flashed chimney, a patch in the valley, a piece of drip edge replacement. If we did the work, we wrote it down. The guarantee states what was repaired, when, and what the coverage period is. It’s signed and handed to you before the crew leaves. It’s not emailed. It’s not “in the system.” It’s a physical document in your hand on the day the work happens. That’s the Kingswell standard, and Greg Holloway doesn’t do repairs any other way.

Does the Price Ever Change After the Guarantee Is Written?

No. The written price you agree to is the price you pay. If the crew opens up the roof and finds rotted decking that wasn’t visible from the surface, we stop work, we call you, we show you photos, and we give you a new written price for the additional work before we proceed. You approve it in writing first. The original quote doesn’t quietly inflate. The guarantee doesn’t get renegotiated. The Kingswell Way is to say the price before the work, then stick to it. If we find something unexpected, we talk about it first. That’s the whole system, and it works because we don’t cut corners to keep a quote artificially low, and we don’t pad a final bill to make up for it.

What Should I Do Before Scheduling an Estimate?

Write down what you’re seeing. Leak stains on the ceiling, granules in the gutter, a shingle in the yard after wind, daylight visible through the attic boards. Take photos if you can safely do so from the ground. Then call (562) 315-0297. A live person answers, 24/7, including evenings and weekends. Tell them what you’re seeing, and we’ll set a time that works for you. Greg Holloway or one of his uniformed technicians will come out, get on the roof, and give you a written price before any work starts. The estimate is free. The guarantee is written. The phone is answered. That’s the whole story.

Written by Greg Holloway, Owner at Tilehurst Roofing Riverside.